Overseasidol.com — Actress Joe Chen recently took to social media to express her dissatisfaction following a negative experience at Hong Kong International Airport.
She recounted an unpleasant encounter with a male ground staff member who, according to her post, repeatedly rushed passengers during boarding and displayed a clear lack of patience and professionalism.
Chen described the situation as chaotic, especially since it involved a large aircraft with many passengers.
She noted that it’s normal for boarding to take time when people are unclear about procedures or confused about their queue positions.
However, instead of helping, the ground staff allegedly shouted loudly and rudely at passengers, saying things like, “If you’re so impatient, just go home!”
The actress emphasized that passengers were not trying to create trouble — they merely wanted an orderly boarding process.
She pointed out that while the staff member may have been overwhelmed or stressed, it was still his job to handle such situations calmly and respectfully.
“You’re being paid to do this,” she wrote, urging staff to maintain professional conduct despite personal emotions.
Chen concluded by saying it was the first time she had witnessed such an outburst from airport personnel and hoped that future travelers would not be subjected to similar treatment.
Her message resonated with many online, who echoed her call for better customer service and empathy from airline staff.
